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FAQ's

Purchasing Options

Unfortunately we don't have anywhere in Europe to try Archies Flip Flops on before purchasing, however, we will look to change this shortly. Watch this space!

We accept all major credit

We accept all major credit cards - MasterCard, Visa, American Express and PayPal.

Shipping

We fulfil our orders from our warehouse in Norfolk.  

Orders are picked at 1 pm each day. If your order is received after 1 pm, then it will be picked at 1 pm the following day. However, in some cases when we are extremely busy (sale periods etc.), please allow up to 2 days from when your order is placed before it is dispatched.

We use a combination of postage couriers to select the quickest and most appropriate available carrier.

Delivery times will vary depending on your location and the time of the year (expect slower speeds around peak times), with country/regional area’s being slowest and metropolitan areas being fastest.

Standard Shipping will be from 3-7 business days. 
Express Shipping will be from 2-3 business days.

You will receive an automatic dispatch notification email to the email address that you used to place the order.

Using this email, if you click on the tracking number within this email, you will be able to track the status of the delivery of your parcel to your nominated delivery address. 

Yes. Express post can be selected as the preferred shipping method at checkout. 

There is a €7.99 flat rate for express delivery per order no matter how many pairs you are buying.

Delivery times vary between 2-5 days depending on your location.

Yes, we have a warehouse in England.

Order Changes

Yes, but it depends on when you order and when you contact us!

If you contact us before the order is ready for picking, we can make an order change. Once the order has been picked, unfortunately, due to the way our system works, we are unable to change the order. 

If it is after your order has been picked, then we will issue you a postage label so you can return the flip flops to us.  

Orders are picked at 1:00 pm each day. If your order is received after 1:00 pm, then it will be picked at 1:00 pm the following day.

If you have made a mistake, please contact us as soon as you realise so that we can correct this and so you can get your flip flops asap!

If you miss the order change deadline and your order has already been sent, you have two options. 

Place another order straight away: If you need your flip flops urgently and cannot wait to return them, if you still wish to proceed with the order change, then we suggest to place another order straight away and when the incorrect flip flops arrive, send them back for a refund or exchange.

Please note; while we offer 100% FREE exchanges for swapping the size, colour, arch type etc. For a refund request, the customer is required to pay for the return postage.

 If you do not want to pay for the return postage, then instead of sending the incorrect pair (s) back for a refund, when they arrive, you could instead consider sending the flip flops back for an exchange (which is 100% FREE of charge) and swap them for free for another size, colour etc.

 Wait for the flip flops to arrive and send them back for a FREE exchange:  If you are not in an urgent hurry to get your flip flops, then as we have 100% FREE exchanges, when the incorrect flip flops arrive to you, you can just send them back for a free exchange.

To send the flip flops back for an exchange or refund, we have an online refunds form to fill in. Please note; We are unable to process refunds unless this form has been filled in:

If you would like to swap the sizeplease click here.

If you would like to send them back for a refund, please click here.

Injuries & Conditions

Archies Flip Flops can be great for people with plantar fasciitis/heel spurs and are usually a far superior alternative option than wearing typical flat flip flops.

The flip flops are made from a very soft and super comfortable foam material. This specialised foam material has very high shock attenuating capacity, which is great for reducing the stress and strain that would otherwise be transferred to the vital structures of the feet such as the heel and plantar fascia.

The orthotic/arch support in the flip flops assist in taking some load off the plantar fascia which may help to provide a more optimal healing environment when compared with flat flip flops.

Many of the Podiatrist and other Health Professionals that stock Archies Flip Flops in their practices recommend them to their patients as a complementary device to their orthotics and other supportive footwear. 

Rather than walking around on hard tiles and floorboards, Archies Flip Flops are great to wear around the house as a slipper to support the feet and take some load off the plantar fascia.

Some people with plantar fasciitis/heel spurs get some very impressive results from wearing the flip flops. Please feel free to check out our reviews for what some of our customers with these conditions have said about the benefits of Archies Flip Flops and how they have helped them by clicking here.

Plantar Fasciitis / Heel Spurs is a difficult condition to treat, but wearing the right footwear is one of the most crucial starting points.

Archies Flip Flops can be a great option for people with Bunions and will likely be a better option for you than wearing flat flip flops shoes which offer no support.

It's important to be crystal clear, that once bunions have developed, you cannot change this, except with surgery. So nothing will change the fact that someone already has bunions; however, certain things can make them progressively worsen, and these factors are often the things that you can change.

There are many different causes of Bunions, hereditary factors being a substantial one that you cannot change; however, one factor that you can change is wearing footwear with no arch support.

In flat footwear with no arch support, if you are predisposed to rolling in at the feet (pronating), then this squashes the big toe inwards every time your foot contacts the ground. Over time, this repetitive rolling in of the feet and subsequent squashing in of the big toe can lead to bunions.

While we cannot change the bunion that is present, reducing the rolling in of the foot through the arch support will help take the stress off the big toe which will help prevent it from worsening and may also provide some pain relief if the pain is present.

One additional benefit of wearing flip flops for people's bunions is that the foot may also benefit from not being held in tight, constrictive shoes which can cause the big toe to bend in even further. As flip flops are all open, then there is no constrictive pressure on the big toe.

So, in summary, we cannot change the Bunions that are present, however, if poor foot biomechanics are contributing to the issue, wearing the right footwear is a vital ingredient in slowing their progression.

Archies Flip Flops are fine to be worn by people who wear orthotics and are the perfect complimentary device to them as they contain a similar amount of support found in most orthotics. This is why the flip flops are so popular among podiatrists.

Many Podiatrists and Health Care Professionals that stock Archies Flip Flops recommend them as an ‘in and around the house slipper’. Rather than walking around bare feet in and around the house, wearing Archies Flip Flops when you are not wearing your orthotics allows you to get substantial support through the day whilst giving your feet a much needed break and some fresh air!

Yes! Archies Flip Flops can be worn by people that do not have any issues with their feet or lower limbs. In fact, while Archies Flip Flops are the perfect complimentary device to people who wear orthotics or for those who have foot issues, many of the people who wear our flip flops do not have any foot issues nor do they wear orthotics.

It is also important to remember, that the problems relating to the design of typical flat flip flops are not just limited to having no support. Other issues of typical flip flops such as them having loose straps and having no heel elevation are also fundamental design flaws. Archies Flip Flops are the perfect for people who like having the feeling of increased support or for those that just want a super comfortable flip flop!

Manufacturing – Product Design, Usability & Durability

The primary ingredient used to make the flip flops is premium quality foam. The material is non-toxic and is the predominant raw material used in the bases of nearly all runners, ladies shoes, shoe schools and flip flops.
The flip flops do NOT contain rubber or latex.The flip flops DO NOT contain PVC or Formamide.

Yes! Our flip flops are 100% vegan friendly.

The flip flops are made from foam only, there are no derivatives used in the product. There is no testing on animals.

We are an Australian company and Archies Flip Flops were designed in Australia, however, unfortunately, due to the specialised nature of our footwear and lack of suitable manufacturers in Australia, we manufacture our flip flops at our partner factory in China. Our factory is one of the best in the world at making this type of footwear.

We have an excellent ‘family-like' relationship with our factory. We speak with them on a daily basis, and we visit them at least once every two months.

Our factory has an extremely strict HR & Environmental policy and the conditions at the factory are excellent.

The factory workers work normal hours and are paid at the award rate set by the government for this kind of work; they are entitled to annual leave, sick pay, etc.

There is no exact answer to this because the durability of a pair of Archies Flip Flops depends on many different factors, such as frequency of use, type of use, the surface that they are commonly worn on, product care and so on.

However, generally speaking, the flip flops are exceptionally strong and durable. They will almost always wear out before they break! This is something that our customers frequently tell us, and it is extremely rare for us ever to get any customer complaints about the durability of our flip flops.

We have witnessed people wear the same pair of Archies Flip Flops for over 5 years; however, normally, the grip will be well worn down after wearing them for this long.

Our general advice is that with proper care, you should get one to two summers of excellent use. After the first year, the lifespan depends on the factors previously discussed.

Also, everyone has a different definition of what is worn out and what's not! While we believe that the wear of Archies Flip Flops is excellent and as good as you will ever find in this sort of flip flop, at the end of the day, they still are just flip flops (very special flip flops) and after considerable use, they will eventually start to wear down and out.

Our warranty covers the flip flops for up to 6 months from receipt of the goods. 

All in all, based on thousands and thousands of happy customers, you should not have any concerns whatsoever about the durability of our flip flops. They are very strong and durable.  

For more information, please see our Returns & Warranty section of this website.

Most of the straps and toe poles of typical flip flops are made from hard plastic which commonly causes irritation, however, as Archies Flip Flops are all moulded as one, the toe pole/post is quite thin and is made from a really soft foam, it rarely ever causes any irritation. 

While we cannot guarantee it will be the case for you, we get an enormous amount of people that normally cannot wear flip flops due to that reason, wear Archies Flip Flops without any irritation whatsoever!

We have a 30 day comfort guarantee. In this, we allow you to wear the flip flops for 30 days, and if you are not happy with them, you can send them back for a full refund (including your original postage charges if any were paid). You just need to pay for the return postage. 

Archies Flip Flops are not prone to sweating and you should not sweat in our flip flops any more than what you would in normal flip flop.

We have a 30 day comfort guarantee. In this, we allow you to wear the flip flops for 30 days, and if you are not happy with them, you can send them back for a full refund (including your original postage charges if any were paid). You just need to pay for the return postage. 

Issues with the Flip Flops

Occasionally when the flip flops are brand new, they can squeak if some sweat develops underneath the foot. The squeaking will typically go away once the flip flops are worn in, and some of the initial sheen wears off. 

In the instance, the flip flops are squeaking with normal walking (they are not wet), there are two most common causes:

Sweat may be developing between the flip flop and the foot, causing the squeaking noise. The flip flops have come into contact with something that is causing them to squeak (normally dirt, microscopic dust or a chemical agent such as shampoo or conditioner).

If your flip flops are squeaking and it's not because they are wet, then we suggest:

Wash them in warm water and give them a vigorous scrub with a scrubbing brush or green scourer then thoroughly drying them with a towel.

We often find that when this happens, the flip flops have somehow come in contact with something (we don't know exactly what) and washing and drying them often fixes this!

If the flip flops continue to squeak during normal walking, after they have been well worn in and after you have vigorously washed them, normally 'roughing up' the surface of the flip flop with some coarse sandpaper fixes this.

The flip flops will usually squeak when wet such as after swimming regardless of whether they are brand new or well and truly worn in.

However, once the flip flops are worn in, under normal circumstances, they should not squeak during normal walking (unless they get wet).

Archies Flip Flops are intentionally designed with a tighter strap as it's better for your feet as it allows more optimal foot function. However, the good news is, while a tight strap is important for normal foot function, it is very, very easy to instantly fix this problem by stretching the strap with your hands to reach your desired level of tightness!

For instructions on how to stretch the strap and further information on why a tight strap is important, please click here.

Please scroll down until you can see the information about the straps.

While the straps of Archies Flip Flops are tighter than normal flip flops, unfortunately, over time, the strap will eventually stretch and lose some of its original tightness, the same way clothing will stretch over time if you wear it a lot. Once stretched, the strap will not return to its original tightness.

However, if your strap has stretched, there are a couple of tricks that you can try that can re-tighten the strap:

Both methods to re-tighten the strap require very hot heat sources, so please be EXTREMELY CAREFUL not to burn yourself and take all precautions necessary!

 Option 1 - Hot water method:

Boil the kettle. Put the plug in the kitchen sink. Tip the boiling water into the sink. Place the flip flops upside down so that the strap is in hot water. Leave flip flops in the water for 5 mins and then take out. Pat the flip flops to dry and wait until fully cooled before trying them back on. We recommend a full 8 hrs. 

Option 2 – Hairdryer method:

You normally need a fairly decent/powerful hairdryer to be able to do this.

Using a hairdryer, on the hottest setting, apply the hot air to the strap for approx 2-3 minutes.

*Please keep your hands away from the hot air source and be careful not to overheat your hairdryer. 

This should shrink the strap down and make it tighter again. Allow the flip flops to fully cool before trying them on again. We recommend a full 8 hrs. 

*Be CAREFUL NOT TO OVERHEAT your hairdryer. 

Both of these methods should tighten the strap.

Of course, with both methods. Please take EXTREME CAUTION not to burn yourself!

In summary, any concentrated heat source applied to the strap area only will shrink the strap down and re-tighten it. Just allow the flip flops to fully cool before trying them on again.

Archies Flip Flops texture can vary a little depending on which part of the manufacturing cycle they were made in.

Typically, the flip flops have a nice 'rubber-like' feel (even though the flip flops do NOT contain rubber), occasionally, when the flip flops are brand new, they can feel a little slippery at first.

Do not worry, this wears off very quickly, and after a few wears, the flip flops develop a nice 'rubber-like' texture which has a very comfortable feel under your feet!

Most people put on Archies Flip Flops and they find them to be instantly and unbelievably comfortable! However, for some people, getting used to the support can take some time and in some occasions you may even experience some soreness. 

So in the unlikely event your Archies Flip Flops are not instantly comfortable, do not worry, after several days of wear, the flip flops will gradually mould to the shape of your foot and will become much more comfortable.

This is similar to when someone first starts wearing orthotics, rarely are they instantly comfortable and it is very common for the user to feel some initial soreness as their feet adjust to having an arch underneath them and having their posture re-corrected.

To combat this, when wearing orthotics for the first time, Podiatrists frequently recommend that you wear them for short periods of time while your feet adjust to the orthotic. If you have started wearing Archies Flip Flops for the first time and you have felt some discomfort, then we suggest following a similar principle to what Podiatrist recommend and to wear them in gradually. E.g - You might like to wear them for an hour or so a day and gradually increase this until your feet become more comfortable with the arch. 

We have had loads of experience with people who nearly wanted to throw the flip flops in the bin due the initial discomfort, only to never want to take them off their feet once they had moulded to the shape of their feet after a couple of weeks of use!

In fact, our customer surveys show that of the small number of people who experience discomfort when initially wearing the flip flops, this disappears in 80% of cases once they are properly worn in.

We normally recommend a minimum of 2 weeks of a ‘wearing in’ period before you decide whether the flip flops are right for you. 

This is why we have our 30 Day Comfort Guarantee in which we allow you to wear them in over 30 days and if you are still not 100% satisfied, then you can still send them back for a full refund, even though they have been worn (for all refunds, you just need to pay for return postage regardless of whether they are in a new or used condition).

The fact of matter is, nearly always, once properly worn in, the flip flops will become super comfy.

However, in saying all of this, we absolutely do NOT advise any customers to 'push through' actual pain. A bit of discomfort YES, but pain, NO!

As such, if you do happen to feel some minor discomfort (not pain), we suggest to follow the above advice and see how this goes for you, you really have nothing to lose (it will not cost you a cent more or affect your refund in any way) by giving this a try.

If any soreness or pain continues to persist, then please contact your health care professional.

If the wearing in is not working – Try Heat Moulding: 

The best process to make the flip flops comfortable is to gradually wear them in, however, if the discomfort is significant or it is not going away, then the other solution is to heat mould them. This normally instantly fixes the issue and can be done in a matter of minutes. Again, to reiterate, heat moulding does not affect your ability to get a refund.

For instructions on how to heat mould your Archies Flip Flops, please click here.

Product Care Instructions

For maximal product performance, when you are not wearing your Archies Flip Flops, you should avoid leaving them where they will be exposed to high temperatures or direct sunlight. 

Leaving Archies Flip Flops uncovered in excessively high temperatures and/or on hot surfaces, such as in a hot car or directly in sunlight may adversely affect the flip flops material which in some cases, can cause them to warp and/or shrink.

Second, as with all products, the sun can cause the colour to fade and make the material more brittle.

So if you want to get the best out of your Archies Flip Flops, when not wearing them, such as when swimming or sunbaking, we recommend to keep them covered with a towel or other clothing item and never leave your flip flops uncovered in a hot car.

If you are walking down a very steep embankment in the flip flops, this can place the toe pole under excessive pressure causing it to stretch. If walking down a very steep embankment, you may want to consider taking the flip flops off, otherwise you run the risk of stretching the strap.

If your Archies Flip Flops get dirty, they can be very easily cleaned with a green scourer or other scrubbing brush and after cleaning them, they come up like brand new! Warm water is all that is required to do this and allow them to drip dry. IMPORTANT! Some people have some ‘interesting’ ways of cleaning their flip flops, such as putting them in a dishwasher or washing machine. The high temperature of a dishwasher can cause the flip flops to shrink and the straps can get caught in the washing machine causing damage. Vigorously washing the flip flops with a scourer or scrubbing brush is all that is required to clean your Archies Flip Flops.

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Size Conversion Chart

Archies Flip Flops sizing runs very true to your normal running shoe size, so we suggest to select that for your size.

Note: If you are a half size we recommend ordering the size up.

Women’s Size Conversion Chart

EU Archies Women's Size Chart

Men's Size Conversion Chart

EU Archies Men's Size Chart

 

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